Terms & Conditions

Terms and Conditions of Use

  1. By using CityServe Services, you agree to these conditions. Please read them carefully.

    1. CityServe provides the CityServe Services subject to the following Terms and conditions.

    2. By accepting these Terms and Conditions or using the CityServe application or Website that is managed and operated by Click4services (Click4Services is company incorporated under the Laws of Egypt and is fully and exclusively licenced to manage and operate the CityServe application and Website), you agree to all of these terms, and consent to comply with these Terms and Conditions. If you do not accept and comply with these terms, you may not use the application or its features.

    3. We offer a wide range of CityServe Services, and sometimes additional terms may apply.

    4. When you use a CityServe Service, you also will be subject to the particulars guidelines, terms and agreements applicable to that CityServe Service ("Service Terms"). If these Conditions of Use are inconsistent with the Service Terms, those Service Terms will control.


    1. Your privacy is important to us. Some of the application features send or receive information when using those features. By accepting this agreement and using the application. You agree that CityServe may collect, use, and disclose the information under the duties exist in the applicable law, or upon order from the court or arbitral tribunal. Your payment information, credit card, bank details will treated by CityServe with very high level of confidentiality.

    2. All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties. 

    3. The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, you are encouraged to frequently visit these sections in order to be updated about the changes on the Website. Modifications will be effective on the day they are posted.


    1. When you use CityServe Services, or send e-mails, text messages, and other communications from your desktop or mobile device to us, you may be communicating with us electronically. You consent to receive communications from us electronically, such as e-mails, texts, mobile push notices, or notices and messages on this site or through the other CityServe Services and you can retain copies of these communications for your records. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.


    1. All content included in or made available through any CityServe Service, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software is the property of CityServe or its content suppliers and protected by United Arab of Emirates and international copyright laws. The compilation of all content included in or made available through any CityServe Service is the exclusive property of CityServe and protected by UNITED ARAB OF EMIRATES ‎ and international copyright laws.


    1. In addition, graphics, logos, page headers, button icons, scripts, and service names included in or made available through any CityServe Service are trademarks or trade dress of CityServe in the UNITED ARAB OF EMIRATES ‎ and other countries. CityServe's trademarks and trade dress may not be used in connection with any product or service that is not CityServe's, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits CityServe. All other trademarks not owned by CityServe that appear in any CityServe Service are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by CityServe.


    1. Subject to your compliance with these Terms and Conditions of Use and any Service Terms, and your payment of any applicable fees, CityServe or its content providers grant you a limited, non-exclusive, non-transferable, non-sublicensable license to access and make personal and non-commercial use of the CityServe Services. To confirm, this is a license, not a transfer of title, to the use of the application, and CityServe retains ownership of all copies of the application. You acknowledge that the application contain trade secrets of CityServe, its suppliers or licensors, including but not limited to the specific internal design and structure of individual programs and associated interface information.

    2. This license does not include any resale or commercial use of any CityServe Services, or its contents; any collection and use of any Services, descriptions, or prices; any derivative use of any CityServe Service or its contents; any downloading, copying, or other use of account information for the benefit of any third party; or any use of data mining, robots, or similar data gathering and extraction tools.

    3. You shall have no right to-, and you specifically agree not to: (i) transfer, assign or sublicense this license rights to any other person or entity, and you acknowledge that any attempted transfer, assignment, sublicense or use shall be void; (ii) reverse engineer or decompile, decrypt, disassemble or otherwise reduce the application to human readable form, or permit third parties to do the same; (iii) disclose, provide, or otherwise make available trade secrets contained within the application in any form to any third party without the prior written consent of CityServe.

    4. All rights not expressly granted to you in these Conditions of Use or any Service Terms are reserved and retained by CityServe or its licensors, suppliers, publishers, rightsholders, or other content providers. No CityServe Service, nor any part of any CityServe Service, may be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of CityServe. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of CityServe without express written consent. You may not use any meta tags or any other "hidden text" utilizing CityServe's name or trademarks without the prior and express written consent of CityServe. You may not misuse the CityServe Services. You may use the CityServe Services only as permitted by law. The licenses granted by CityServe terminate if you do not comply with these Conditions of Use or any Service Terms.

  7. Updates

    1. The application periodically checks for system and app updates, and downloads and installs them for you. You may obtain updates only from CityServe or authorized sources. By accepting these Terms and Conditions, you agree to receive these types of automatic updates without any additional notice.


    1. You may need your own CityServe account to use certain CityServe Services, and you may be required to be logged in to the account and have a valid payment method associated with it. If there is a problem charging your selected payment method, we may charge any other valid payment method associated with your account. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your account, and you agree to accept responsibility for all activities that occur under your account or password. CityServe does not provide services for children. If you are under 18 you are prohibted to register as a User of this website and are not allowed to transact or use the website, you may use the CityServe Services only with involvement of a parent or guardian who can request CityServe Services with a credit card or other permitted payment method. Parents and guardians may create profiles for teenagers in their CityServe Household. Few Services on CityServe are intended only for adults. CityServe reserves the right to refuse service, terminate accounts, terminate your rights to use CityServe Services, remove or edit content, or cancel orders in its sole discretion.

    2. If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection. 

    3. We accept payments online using Visa and MasterCard credit/debit card in EGP (or any other agreed currencies.


    1. You may post reviews, comments, photos, videos, and other content; send e-cards and other communications; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights (including publicity rights), or otherwise injurious to third parties or objectionable, and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam" or unsolicited commercial electronic messages. You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. CityServe reserves the right to remove or edit such content, but does not regularly review posted content.

    2. If you do post content or submit material, and unless we indicate otherwise, you grant CityServe a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, perform, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant CityServe and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify CityServe for all claims resulting from content you supply. CityServe has the right but not the obligation to monitor and edit or remove any activity or content. CityServe takes no responsibility and assumes no liability for any content posted by you or any third party.


    1. CityServe respects the intellectual property of others. If you believe that your intellectual property rights are being infringed, please submit a claim.

    2. If you believe that your intellectual property rights have been infringed, please submit your complaint using our online form. This form may be used to report all types of intellectual property claims including, but not limited to, copyright, trademark, and patent claims.

    3. We respond quickly to the concerns of rights owners about any alleged infringement, and we terminate repeat infringers in appropriate circumstances.

    4. You may submit written claims of copyright infringement to our address at: No 668 Mashroua Gam’hiat Taawen Lelbenaa Iskan, Fifth Settlement, El Narges Area, New Cairo, Cairo


    1. Written claims concerning copyright infringement must include the following information:

  • A physical signature of the person authorized to act on behalf of the owner of the copyright interest;

  • A description of the copyrighted work that you claim has been infringed upon;

  • A description of where the material that you claim is infringing is located on the site;

  • Your address, telephone number, and e-mail address;

  • A statement by you that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and

  • A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.

  1. UNSatisfactory AND REFUNDS

    1. At our discretion, a refund may be issued without an unsatisfactory claim.

    2. Refund claim shall be only accepted for online payment cases. It shall be submitted before the Service would be provided.

    3. If the refund claim submitted after receiving the Services, CityServe will not issue refunds for Services provided through third party.

    4. Refunds will be done only through the Original Mode of Payment.


    1. CityServe attempts to be as accurate as possible. However, CityServe does not warrant that Service descriptions or other content of any CityServe Service is accurate, complete, reliable, current, or error-free. There is no Serves provided by CityServe itself. The Services description is providing by the Service provider without review from CityServe. CityServe will evaluate the Services providers based on your comments, feedback, evaluation,…..etc. CityServe will demonstrate in full transparency all evaluation, comments, feedback, ….. etc.


    1. "List Price" means the suggested retail price of a Service as provided by a supplier, or Service Providers. We regularly check List Prices against prices recently found on CityServe and other retailers.

    2. With respect to Services sold by CityServe, we cannot confirm the price of a Service until you order. Despite our best efforts, a small number of the Services in our catalog may be mispriced. If the correct price of a Service provided by CityServe is higher than our stated price, we will, at our discretion, either contact you for instructions before the date of providing or cancel your order and notify you of such cancellation. Other merchants may follow different policies in the event of a mispriced item.

    3. If you make a payment for our products or services on our Website, the details you are asked to submit will be provided directly to our payment provider via a secured connection. We accept payments online using Visa and/or MasterCard credit/debit card in EGP (or any other agreed currencies).

    4. We generally do not charge your credit card until after your order has entered the execution process.

    5. Multiple transactions may result in multiple postings to the cardholder’s monthly statement.


    1. When you use apps created by CityServe, such as the CityServe App, you may grant certain permissions to us for your device. Most mobile devices provide you with information about these permissions.


    1. You may not use any CityServe Service if you are the subject of Egypt ‎ sanctions or of sanctions consistent with Egyptian law or any law imposed by the governments of the country where you are using CityServe Services. CityServe Website will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) Sanctions countries in accordance with the law of Egypt.


    1. Parties other than CityServe operate stores, provide services through the CityServe Services. In addition, we provide links to the sites of affiliated companies and certain other businesses. If you purchase any of the products or services offered by these businesses or individuals, you are purchasing directly from those third parties, not from CityServe. We are not responsible for examining or evaluating, and we do not warrant, the offerings of any of these businesses or individuals (including the content of their Web sites). CityServe does not assume any responsibility or liability for the actions, product, and content of all these and any other third parties. You should carefully review their privacy statements and other conditions of use.


    1. The CityServe Services and all information, content, materials, products and other services included on or otherwise made available to you through the CityServe Services are provided by third party on “as is” and “as available” basis, unless otherwise specified in writing. CityServe makes no representation or warranties of any kind, express or implied, as to the operation of the CityServe, or the information, content, materials, products or other Services included on or otherwise made available to you through the CityServe Services, unless otherwise specified in writing. CityServe makes no representation or warranties of any kind, express or implied, as to the performance of Services, or the Services providers or merchants ‘behaviour or attitude. You expressly agree that your use of the CityServe is at your sole risk.

    2. To the full extent permissible by law, CityServe disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and aptness for a particular purpose. CityServe does not warrant that the CityServe Services, information, content, materials, products or other Services included on or otherwise made available to you through the CityServe Services, CityServe’s Services Providers, or any third party. The electronic communication sent from CityServe are free of viruses or other harmful components.

    3. To the full extent permissible by the law, CityServe will not be liable for any damages of any kind arising from the use of CityServe application, CityServe Services, CityServe Services Providers, third party services or from any information, content, materials products or any other Services included on or otherwise made available to you through any CityServe, including, but not limited to direct, indirect, incidental, punitive and consequential damages unless otherwise specified in writing by CityServe. For avoidance of doubt, the using of CityServe application shall in no event imply any liability in relation to such use.

    4. CityServe shall incur no liability or expense for any kind of taxes or imposition imposed on Services or as a result of the payment.

    5. You hereby release CityServe, and its Affiliates and agents, and their respective officers and employees; from any and all claims whatsoever and howsoever arising in respect of personal injury or death, or loss of or damage or destruction to property, whether or not due to negligent or other acts or omissions.

    6. CityServe shall not be liable to you or any other person for any uninsured risks, liabilities, losses, claims or damages.


    1. Any dispute or claim relating in any way to your use of any CityServe Service, or to any services provided by CityServe or through CityServe.com or related to the licensor or licensee shall be resolved amicably (the “Dispute”). Should you and CityServe fail to do so within 30 (thirty) calendar days after the Dispute arose, you and CityServe shall at the request of either party jointly appoint a neutral mediator to resolve the Dispute within 45 (forty-five) calendar days from such request.

    2. Should you and CityServe fail to agree on a mediator in accordance with Article 18.1, or should the mediator fail to settle the Dispute within 90 (nighty) calendar days from its appointment, either party may submit the Dispute for final settlement by arbitration in accordance with the Rules of Arbitration of the DIFC-LCIA ("Rules"), by one arbitrator appointed in accordance with such Rules in effect at the time of applying for arbitration. The seat of the arbitration shall be Dubai, UAE. The arbitration shall be conducted in English, in accordance with the laws of Egypt.

    3. There is no judge or jury in arbitration, and court review of an arbitration award is very limited. However, an arbitrator can award on an individual basis the same damages and relief as a court (including injunctive and declaratory relief or statutory damages), and must follow the terms of these Conditions of Use as a court would.

    4. We each agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action. We also both agree that you or CitySeve may bring suit in court to enjoin infringement or other misuse of intellectual property rights.

    5. You and CityServe agree to waive any and all applicable laws permitting appeal to courts of law or any other body so that accordingly there shall be no appeal to any court or other body of the arbitral award, any decision or any interim decision of the arbitrator and neither party shall dispute nor question such decision before the courts of United Arab of Emiratis or elsewhere.

    6. The award of the arbitrator shall be binding upon both Parties and shall be enforceable in any court of competent jurisdiction. Such decision and award may allocate the cost of the arbitration to one of the Parties or proportionately or disproportionately between the Parties.


    1. By using any CityServe Service, you agree that the Laws of Egypt without regard to principles of conflict of laws will govern these Terms and Conditions of Use and any dispute of any sort that might arise between you and CityServe.

  10. Must file within SIX MONTHS

    1. You must file in arbitration any claim or dispute (including intellectual property disputes) within six months from when you know or presumably know the incident on which the claim will be based. Otherwise, it’s permanently barred.


    1. Please review our other policies, such as our pricing policy, posted on this site. These policies also govern your use of CityServe Services. We reserve the right to make changes to our site, policies, Service Terms, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

  12. Consumer Rights

    1. These Terms and Conditions describe certain legal rights. You may have other rights, including consumer rights, under the applicable laws. These Terms and Conditions does not change those other rights if the applicable laws do not permit it to do so.


No 668 Mashroua Gam’hiat Taawen Lelbenaa Iskan

Fifth Settlement, El Narges Area

New Cairo

Cairo, Egypt